Damian Goliath

• PMP Certification (2023)
• Professional Scrum Master I (2022)
• Prince2 Practitioner (2022)
• Agile Leading SAFe Course (2018)
• Microsoft Office Power-BI (2018)
• Microsoft Office Suites - Project, Excel & PowerPoint (2017)
• Essential Manager Series (2016)
• Certified Associate Project Manager (2015)
• Effective People Management (2014)
• SpiraTest & Jira Test Administrator (2010)
• ITIL Foundation V3 (2008),

End User Computing | Using Linux, Processing and Logic Concepts | Program Design | Software Engineering | Relational Database Modeling & Design | SQL Server 2005

Manage multiple Projects and a team of 15+ IT experts from all over the world.

90% of IT projects were completed ahead of schedule and within budget.

Patched/upgraded and migrated 500+ core and distribution switches, servers, applications and databases.

Worked with technologies such as Cisco, Meraki, InfoBlox, PaloAlto, CheckPoint, F5, ISE, MS Teams, Polycom and Cisco Video Conferencing Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.

My main responsibilities as a Project Manager have been:

• Creating project plans.
• Resource planning & selection.
• Creating project schedules using MS project for planning and controlling the projects.
• Managing/implementing IT projects to meet contractual requirements.
• Financial management.
• Progress reporting.
• Creating/submitting Change requests including impact analysis of the change.
• Risk management, including risk analysis and maintaining issue and risk register.

Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects.

Ensure that all projects are delivered on-time, within scope and within budget.

Assist in the definition of project scope and objectives, involving all relevant internal stakeholders.

Ensure resource availability and allocation.

Develop a detailed project plan to monitor and track progress.

Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.

Measure performance using appropriate project management tools and techniques
Report and escalate to management as needed.

Manage the relationship with the client and relevant stakeholders.

Acted as liaison between 3 country offices, Asia, America & Australia.

Maintained and documented inventory of over 2000 SAP Test Cases and Scenarios.

Led a team of 15 as a project manager, creating a trusting, respectful team in the process
Trained over 270 remote testers.

Agree the required project administration standards, controls and templates; administrate and communicate these to all project managers; audit compliance to communicated standards and controls on a quarterly basis and ensure corrective actions are taken promptly.

Maintain Risk, Actions, Issues registers in a Project Register.

Started my own unique wooden fashion accessories business in South Africa Johannesburg.

Handmade Wooden Fashion Accessories. Responsible in handling all the daily revenue and sales transitions.

Responsible in managing taxes, budgets, filing and contracts for business.

Stock Control and Social Media Marketing.

Contact and follow up with various customers for appointments through phone or via email. Handle day to day customers and provide exceptional customer service.

Winner of the Entrepreneur Award for 2015 at Richard Branson’s Business Academy

As an Infrastructure Team Lead I was responsible for managing projects for key clients. This will be the management of ICT/ Data Centre/ International WAN rollouts

Fiber Optic and Microwave Installations, VOIP (Hosted PBX and SIP Trunk)

Tender bidding, project planning, scheduling, and implementation planning. Project planning, monitoring, controlling, and reporting

Full WAN Solution for Fiber Optics, Microwave, VOIP (Hosted PBX and SIP Trunks), Cisco Equipment, Data Centre Hosting, Virtual Servers, APNs, GSM solution implementation.

Managing a team of 14 1st line technicians on the service desk

On a day to day base I make sure the service desk is available to service our client.

Meet SLA and manage all incidents and user requests reported telephonically or via e-mail.

I plan, schedule, motivate and analyses day to day activity on the Service desk.

Pro-activity manage and report Capacity of agents on a daily bases.

Report on available time the agents service our client.

Report on agent’s performance, service desk health Care reports, Quality assurance.

Drive high performance on a daily bases

Identify, formalize, communicate and manage all service improvement initiatives.

Conduct weekly and monthly meetings with client and SDM on Service desk performance.

Providing user support and problem resolution for desktop/laptop computers, network access, E-mail, Web, and server based applications.

Creating and Managing users accounts in Active Directory

Maintain an up to date process documentation and knowledge base items, including familiarization of processes and procedures on all shared information portals

To handle e-mail and web logger support for all business units

Training users on proper network, workstation, and software/application use

Successful escalate 2nd & 3rd line support calls to appropriate level of support when required.

Ownership of problems after escalation until problem resolution is achieved and closed successfully, ensuring that users are assisted efficiently within the SLA